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Troubleshooting Guide

mCerebrum app crashing

If the app crashes perpetually:

  • Clear all data from the DataKit app.
  • Clear all data from the mCerebrum app.
  • Delete the configuration folder located in the internal memory /mCerebrum
  • Make sure you have installed the proper update for each app.
  • Delete the mCerebrum app from the phone and re-install it.

Microsoft Band

If you are experiencing bad data quality:

  • Make sure the Placement setting is designated for the correct wrist (left or right).
  • Make sure the clasp on the Band is securely locked around the wrist.
  • Reset the application, wait 15 seconds and check again.
  • Restart the phone, wait one minute and check again.
  • Make sure the Band is charged and powered ON.

If you are experiencing pairing issues:

  • Clear all data from the DataKit app and mCerebrum app and try again.
  • Perform a factory reset on the Band and try again.

If you are experiencing short battery life:

  • Make sure the battery is at 100% before disconnecting the charger.
  • Lower the Band’s brightness setting.
  • Turn off the Band’s GPS feature.
  • Turn off the Band’s Daily Heart Rate feature.
  • Turn off the Band’s Watch Mode feature.

AutoSense Wrist

If you are experiencing poor data quality:

  • Make sure the wrist sensor is paired to the phone with the correct ID number.
  • Make sure the Placement setting is designated for the correct wrist (left or right).
  • Reset the application, wait 15 seconds and check again.
  • Restart the phone, wait one minute and check again.
  • Make sure the wrist sensor power switch is ON.
  • Make sure the wrist sensor is charged.

AutoSense RIP

If you are experiencing poor data quality:

  • Make sure the chest sensor is paired to the phone with the correct ID number.
  • Make sure all cable connections are secure.
  • Make sure the RIP connector is inserted into the correct port of the chest sensor.
  • Tighten the chest band so it fits snugly under the armpits.
  • Reset the application, wait 15 seconds and check again.
  • Restart the phone, wait one minute and check again.
  • Make sure the chest sensor is charged and powered ON.

AutoSense ECG

If you are experiencing poor data quality:

  • Make sure the chest sensor is paired to the phone with the correct ID number.
  • Make sure all cable connections are secure.
  • Make sure the ECG connector is inserted into the correct port of the chest sensor.
  • Adjust the position of the electrodes on the body.
    • The positive electrode should be under the sternum in the center of the chest.
    • The negative electrode should be on the left side of the ribcage at approximately the same height as the positive electrode.
  • Reset the application, wait 15 seconds and check again.
  • Restart the phone, wait one minute and check again.
  • Make sure the chest sensor is charged and powered ON.
  • Disconnect and reconnect each connector and electrode. You will hear a snap to indicate a good connection.
  • Try cleaning the skin where the electrode is placed. There should be no lotion or residue on the skin.
  • Moisten the adhesive surface of the electrode and try again.